Outlook error - Your server does not support the connection encryption type you have specified. Print

  • 0

If you are having an issue logging onto the new email server using SSL with Outlook  your computer may not have TLS V1.2 enabled.    If your error looks like the one below, this solution should solve this issue.

To enable TLS V1.2 on your Windows computer, please download this Windows Registry file.  Once the file is downloaded, locate the file in your Downloads folder, double-click the file to merge its contents into the Windows Registry.   This will add the following entries into your Windows Registry:

Windows Registry Entries:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols]
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
      "DisabledByDefault"=dword:00000000
  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
      "DisabledByDefault"=dword:00000000

 

Restart your computer so the new Windows Registry entries can take effect.  

In your Outlook email account settings ensure your settings are the same as below.  If you are using iMap then the incoming server port should be 993.

You should now be able to send and receive email with Outlook using SSL/TLS V1.2.

 


Was this answer helpful?

« Back